Refund and Returns Policy

Refund & Return Policy

At Purple Heart By Ayra, we are committed to delivering products of the highest quality. Every item undergoes a thorough quality inspection before dispatch. However, in the unlikely event that you receive a damaged or defective product, please review our return and refund policy below..

1. Eligibility for Returns & Replacements

  • To be eligible, customers must contact us within 24 hours of delivery and provide a continuous unboxing video clearly showing the package being opened and the damage or defect. Once the returned product is received and inspected, and the return is approved, the refund will be processed.

  • Products are not returnable for reasons such as change of mind, dislike of design/size/colour, or general wear and tear.

  • 2. Replacement Policy

  • If the same product is unavailable, a refund will be issued to your original payment method.

  • Refunds are issued only in cases where replacement is not possible.

3. Proof Required (Unboxing Video)

The video must clearly show:

  • The package in its unopened condition from all sides.
  • The complete unsealing and unboxing process without any cuts or edits.
  • The damaged, defective, or incorrect item clearly visible in the video.

  • Please ensure that the video is recorded continuously from the moment the sealed package is shown until the product is fully unpacked and inspected.

  • Edited or modified videos will not be considered eligible.

  • Claims submitted without a valid unboxing video will not be eligible for return, replacement, or refund.

 

4. Return Process

  • As we do not offer a pickup service, customers are responsible for shipping the product back to our return address.
  • The item must be returned in its original packaging with all tags, certificates, and accessories included.
  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your claim.

5. Timelines for Reporting Issues

  • Any damage or defect must be reported within 24 hours of delivery.
  • Claims submitted after 24 hours will not be accepted.
  • Once approved, refunds or replacements will be processed within 7–10 working days.

6. Shipping Costs

  • Return shipping costs must be borne by the customer.
  • We will cover the shipping cost of the replacement product.

7. Contact for Claims

For any issues regarding returns or refunds, you can reach us at:

WhatsApp: 859 078 1910

Email: shop@purpleheartonline.in

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