Refund and Returns Policy

2. Replacement Policy

• If the same product is unavailable, a refund will be issued to your original payment method.

• Refunds are issued only in cases where replacement is not possible.

3. Proof Required (Unboxing Video)

The video must clearly show:

• The package in its unopened condition from all sides.
• The complete unsealing and unboxing process without any cuts or edits.
• The damaged, defective, or incorrect item clearly visible in the video.

• Please ensure that the video is recorded continuously from the moment the sealed package is shown until the product is fully unpacked and inspected.

• Please ensure that the video is recorded continuously from the moment the sealed package is shown until the product is fully unpacked and inspected.

   

• Claims submitted without a valid unboxing video will not be eligible for return, replacement, or refund.

4. Return Process

• As we do not offer a pickup service, customers are responsible for shipping the product back to our return address.
• The item must be returned in its original packaging with all tags, certificates, and accessories included.
• Once the returned product is received and inspected, we will notify you of the approval or rejection of your claim.

5. Timelines for Reporting Issues

• Any damage or defect must be reported within 24 hours of delivery.
• Claims submitted after 24 hours will not be accepted.
• Once approved, refunds or replacements will be processed within 7–10 working days.